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Soul Machines
Auckland, New Zealand
What it is
Soul Machines builds human-like Digital People and Digital Workers for face-to-face AI interactions and business workflows. The company describes its Experiential AI and Digital Brain as enabling autonomous behavior such as seeing, hearing, reacting, and empathizing. Studio lets users design avatars and configure gestures, behavior, voice, and language; paid plans include reporting dashboards. Listed conversational integrations include Amazon Lex, Google Dialogflow, IBM Watson Assistant, Kore.ai, Microsoft Copilot Studio, Microsoft Azure Bot Service, and Voiceflow. Custom conversational integrations can be built with the Skills API or an Orchestration Server. Workforce Connect lists Salesforce, ServiceNow, and Zapier connections, which require separate subscriptions. The free plan includes zero minutes, while annual options include Basic at $140.00 per year, Plus at $1069.00 per year, and Pro at $29160.00 per year. Other offerings include Pro + Premium Integrations at $34160.00 per year and Workforce Connect at $40000.00 per year. Digital Workforce pricing is available by contacting the company. Unused Studio minutes do not roll over.
For and against
For
- Studio supports avatar design and behavior configuration.
- Includes listed conversational platform integrations.
- Custom conversational integrations can use an API or server.
- Developer SDKs support websites and native mobile apps.
- Security page lists SOC 2 and ISO 27001 compliance.
Against
- Free plan includes zero minutes.
- Unused Studio minutes do not roll over.
- Workforce Connect integrations require separate service subscriptions.
- Privacy policy calls for explicit consent for sensitive facial and voice data.
The verdict
Soul Machines offers avatar configuration, conversational integrations, and workflow-oriented Digital Workers across a range of plans. Consider the plan's minutes and rollover terms, and note the stated consent requirement for sensitive facial and voice information.
Who it suits
It may suit organizations creating face-to-face AI interactions or business workflows, including teams in HR, customer experience, IT, or sales. The listed target industries include finance, healthcare, government, and pharma.
Plans and prices
Free
0 interactive conversation minutes · Studio access · templates · gestures
Read 15 Oct 2026 · soulmachines.com
Basic
40 interactive conversation minutes · 1 AI Assistant · 20 video downloads · live deployment
Read 15 Oct 2026 · soulmachines.com
Basic
480 interactive conversation minutes · 1 AI Assistant · 20 video downloads · live deployment
Read 15 Oct 2026 · soulmachines.com
Plus
350 interactive conversation minutes · 3 AI Assistants · 100 video downloads · live deployment
Read 15 Oct 2026 · soulmachines.com
Plus
4,200 interactive conversation minutes · 3 AI Assistants · 100 video downloads · full screen or custom embedded
Read 15 Oct 2026 · soulmachines.com
Pro
10,000 interactive conversation minutes · 6 AI Assistants · unlimited video downloads · custom embedded deployment
Read 15 Oct 2026 · soulmachines.com
Pro
120,000 interactive conversation minutes · 6 AI Assistants · unlimited video downloads · custom embedded deployment
Read 15 Oct 2026 · soulmachines.com
Pro + Premium Integrations
120,000 interactive conversation minutes · 6 Experiential AI Agents · unlimited video downloads · custom embedded deployment
Read 15 Oct 2026 · soulmachines.com
Workforce Connect
120,000 conversation minutes · 6 agent avatars · Salesforce, ServiceNow and Zapier workflow integration · no-code experience generation
Read 15 Oct 2026 · soulmachines.com
On the record
- API authentication
- Projects can connect with a web API key or a custom token server that supplies JWT credentials.docs.soulmachines.com · read 15 Oct 2026
- Autonomous animation
- Digital People generate facial expressions, gestures and other responses autonomously in real time.support.soulmachines.com · read 15 Oct 2026
- Avatar customization
- Digital DNA Studio lets users customize avatar appearance, voice, language, behavior and camera presentation.support.soulmachines.com · read 15 Oct 2026
- Behavior controls
- Behavior styles, gesture tags, real-time gesturing and reactions to negative speech or facial expressions are configurable, with availability depending on HumanOS version and language.support.soulmachines.com · read 15 Oct 2026
- Browser requirements
- Supported browsers include Chrome and Firefox on Windows, Chrome Safari and Firefox on macOS, Chrome and Firefox on Android, and Chrome or Safari on iOS.support.soulmachines.com · read 15 Oct 2026
- Camera modes
- Studio offers static, responsive and cinematic camera behaviors, with automatic framing changes for content and conversation.support.soulmachines.com · read 15 Oct 2026
- Company founding
- Crunchbase lists Soul Machines as founded in 2016 by Greg Cross and Mark Sagar.crunchbase.com · read 15 Oct 2026
- Company headquarters and size
- LinkedIn lists San Francisco, California headquarters and a company size of 51–200 employees.linkedin.com · read 15 Oct 2026
- Company history
- Soul Machines says it was founded in 2016.soulmachines.com · read 7 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Soul Machines Limited.crunchbase.com · read 15 Oct 2026
- Custom integrations
- Custom content connections can be built with an Adapter Skill through the Skills API or with an Orchestration Server.support.soulmachines.com · read 15 Oct 2026
- Digital Brain
- Its proprietary Digital Brain uses simulated sensory, motor, attention/perception and autonomic systems to drive autonomous behavior.soulmachines.com · read 15 Oct 2026
- Documentation depth
- Developer documentation covers Web SDK, Skills API, orchestration, connection setup and technical architecture, with support and knowledge-base articles for Studio.docs.soulmachines.com · read 15 Oct 2026
- Emotional interaction
- The platform analyzes end-user video for positivity, negativity, confusion, face presence, attention and speech signals.support.soulmachines.com · read 15 Oct 2026
- Experiential AI
- The company says its Experiential AI and Digital Brain power autonomous behavior such as seeing, hearing, reacting and empathizing.soulmachines.com · read 7 Oct 2026
- Features
- Studio supports configurable gestures, behavior, voice and language, avatar design, AI assistant templates and reporting dashboards on paid plans.soulmachines.com · read 7 Oct 2026
- Integrations
- The listed out-of-the-box conversational integrations include Amazon Lex, Google Dialogflow, IBM Watson Assistant, Kore.ai, Microsoft Copilot Studio, Microsoft Azure Bot Service and Voiceflow.support.soulmachines.com · read 7 Oct 2026
- Intended users
- The company describes Digital Workforce use cases across HR, customer experience, IT and sales, and names finance, healthcare, government and pharma as target industries.soulmachines.com · read 7 Oct 2026
