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SolarWinds Incident Response
Austin, Texas, United States
What it is
SolarWinds Incident Response brings alerts together and supports incident management from consolidation through resolution. Alert correlation and enrichment can filter noise, reduce duplicates, and add context. On-call teams can use schedules, escalations, and SMS and voice notifications. Responders can coordinate through mobile alerts, Slack or Microsoft Teams integrations, incident notes, and shared timelines. All three plans support unlimited users.
Automation features are available; Enterprise adds AI-generated incident summaries and suggestions, plus bidirectional ServiceNow sync. Premium includes a service graph and SLO tracker. Listed integrations also include a public API, email, outgoing webhooks, and a Terraform provider. Pro costs $15 a year, billed per user/month annually, and includes unlimited email and push notifications; SMS and voice limits vary by region, and additional notifications cost extra. Premium costs $24 a year, billed per user/month annually. A 14-day trial includes all product features but is limited to 100 combined phone and SMS notifications. There is no free plan.
For and against
For
- Correlates and enriches alerts
- Includes on-call schedules and escalations
- Supports Slack and Microsoft Teams coordination
- All plans support unlimited users
- 14-day trial includes all product features
Against
- No free plan
- Trial capped at 100 combined phone and SMS notifications
- Additional notifications can cost extra on Pro
- Enterprise pricing is custom
The verdict
SolarWinds Incident Response combines alert handling, on-call workflows, and responder coordination. Compare plan-specific features and notification limits, and note that the trial is capped at 100 combined phone and SMS notifications.
Who it suits
The product is aimed at engineers, site reliability engineers, systems engineers, and others handling incident management and on-call response. Its plans support unlimited users.
Plans and prices
Pro
Unlimited email and push · SMS/voice notification limits vary by region; additional notifications cost extra · 14-day trial
Read 5 Oct 2026 · solarwinds.com
Premium
1 year data retention · Unlimited SMS and voice notifications · Up to 10 stakeholders at no extra charge · 14-day trial
Read 5 Oct 2026 · solarwinds.com
Enterprise
Unlimited data retention · Unlimited stakeholders at no additional cost · Live Call Routing add-on · 14-day trial
Read 5 Oct 2026 · solarwinds.com
On the record
- Alert handling
- Alert correlation and enrichment filters noise, reduces duplicates, and adds context to alerts.solarwinds.com · read 5 Oct 2026
- Automation and AI
- The Enterprise plan includes AI-generated incident summaries and incident suggestions, while the product also offers automation features.solarwinds.com · read 5 Oct 2026
- Collaboration
- Responders can use mobile alerts, Slack or Microsoft Teams integrations, incident notes, and shared timelines to coordinate response.solarwinds.com · read 5 Oct 2026
- Enterprise integration
- The Enterprise plan includes bidirectional ServiceNow sync.solarwinds.com · read 5 Oct 2026
- Integrations
- The integrations page lists a public API, email, outgoing webhooks, and a Terraform provider.solarwinds.com · read 5 Oct 2026
- Intended users
- The pricing FAQ describes product users as engineers, site reliability engineers, systems engineers, or others who handle incident management and on-call.solarwinds.com · read 5 Oct 2026
- On-call
- It provides schedules, escalations, and SMS and voice notifications for on-call response.solarwinds.com · read 5 Oct 2026
- Plan limit
- Stakeholder licenses are available only on Premium and Enterprise; Premium includes up to 10 stakeholders and Enterprise allows unlimited stakeholders at no additional cost.solarwinds.com · read 5 Oct 2026
- Purpose
- The product brings alerts together and supports incident management from alert consolidation through resolution.solarwinds.com · read 5 Oct 2026
- Security
- SolarWinds says it maintains compliance with industry-standard security and regulatory frameworks and directs customers to its Trust Center for controls and certifications.solarwinds.com · read 5 Oct 2026
- Service reliability
- Premium includes a service graph and SLO tracker for service visibility and reliability tracking.solarwinds.com · read 5 Oct 2026
- Support
- The company site lists technical support, documentation, training, and a user community as customer resources.solarwinds.com · read 5 Oct 2026
- Trial limit
- The 14-day trial includes all product features and is limited to 100 combined phone and SMS notifications.solarwinds.com · read 5 Oct 2026
- Users
- The plan comparison page states that all three plans support unlimited users.solarwinds.com · read 5 Oct 2026
