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Shipway
Gurugram, Haryana, India
What it is
Shipway is an e-commerce shipping platform for online sellers, combining shipping, tracking, delivery exception handling, returns, and cargo workflows. Its network lists 650 carrier integrations and coverage across more than 19,000 pin codes in India. ShipSense AI assigns couriers based on cost, speed, and reliability. For non-delivery reports, automated WhatsApp, IVR, and SMS follow-ups help manage delivery issues. Customers can see real-time updates on branded tracking pages through WhatsApp, SMS, and email. Returns tools include a self-serve portal, approval rules, pickup scheduling, refunds, and exchanges. Shipway also supports cash-on-delivery remittance, bulk cargo, and inter-warehouse transfers. Shipment protection automatically applies to eligible orders above 2500 and below 50000 at 0.75% + GST per AWB. Integrations include Shopify, WooCommerce, Amazon, Flipkart, Magento, Wix, OpenCart, and PrestaShop, alongside courier, OMS, and technology connections. The service is available on the web and through an API. It offers a free plan and a 7-day trial with 500 shipments through its Experience page; standard subscription prices are not displayed.
For and against
For
- Connects to 650 carriers
- Covers more than 19,000 pin codes in India
- Automates NDR follow-ups across WhatsApp, IVR, and SMS
- Offers branded tracking and returns tools
- Has a free plan and a 7-day, 500-shipment trial
Against
- Standard subscription prices are not shown
- Coverage described is for India
- Shipment protection has stated order-value and per-AWB terms
The verdict
Shipway brings carrier selection, tracking, delivery follow-up, and returns into one shipping service. Review its India coverage, protection terms, and account pricing before choosing a plan.
Who it suits
Shipway suits online sellers managing delivery, customer tracking, non-delivery follow-ups, or returns. Its listed B2B freight, inter-warehouse transfer, and bulk dispatch use cases may also suit businesses handling cargo.
On the record
- API
- Shipway links to API documentation from its site.shipway.com · read 30 Sep 2026
- Audience
- The site describes the product as serving online sellers and also lists B2B freight, inter-warehouse transfers, and bulk dispatch use cases.shipway.com · read 30 Sep 2026
- COD remittance
- The site says cash-on-delivery remittance can be as fast as D+2, with automated reconciliation.shipway.com · read 30 Sep 2026
- Company
- The company identifies itself as Shipway Technology Private Limited.shipway.com · read 30 Sep 2026
- Courier assignment
- ShipSense AI automatically assigns a courier for each order based on cost, speed, and reliability.shipway.com · read 30 Sep 2026
- Courier network
- The site says Shipway connects to 20+ courier partners through a single dashboard and covers 19,000+ pin codes.shipway.com · read 30 Sep 2026
- Courier selection
- ShipSense AI automatically assigns a courier to each order based on cost, speed, and reliability.shipway.com · read 30 Sep 2026
- Data handling
- Shipway's privacy policy says it uses technical and organizational measures to protect personal information and cannot guarantee absolute security.shipway.com · read 30 Sep 2026
- Delivery coverage
- The homepage states that Shipway covers 19,000+ pin codes in India.shipway.com · read 30 Sep 2026
- Downloads and API
- Shipway Experience lists downloads for Magento, WordPress, OpenCart, CS Cart, and Shopify, plus API documentation.experience.shipway.com · read 30 Sep 2026
- Experience trial
- The Shipway Experience pricing page offers a 7-day trial with 500 shipments.experience.shipway.com · read 30 Sep 2026
- Experience trial features
- The trial page lists carrier tracking APIs, analytics and reporting, bulk upload, notifications, webhooks, branded tracking, delivery issue alerts, and feedback tools.experience.shipway.com · read 30 Sep 2026
- Free signup
- The site offers a “Sign Up For Free” option; it does not state a free trial duration on the opened page.shipway.com · read 30 Sep 2026
- Integrations
- The integration directory lists Shopify, WooCommerce, Amazon, Flipkart, Magento, Wix, and courier services including Delhivery and Blue Dart.app.shipway.com · read 30 Sep 2026
- NDR management
- Automated WhatsApp, IVR, and SMS follow-ups are offered to help reduce return-to-origin shipments.shipway.com · read 30 Sep 2026
- Pricing visibility
- The opened main-site pages do not show a standard subscription price; Shipway's terms say pricing and plans are those agreed by contract or selected in the merchant account.shipway.com · read 30 Sep 2026
- Privacy and security
- Shipway says it uses physical, electronic, and procedural safeguards and reasonable technical and organizational measures, while noting it cannot guarantee absolute security.shipway.com · read 30 Sep 2026
- Product
- Shipway is an e-commerce shipping platform for pan-India shipping, branded tracking, NDR management, returns automation, shipment protection, and bulk cargo.shipway.com · read 30 Sep 2026
