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ServiceNow Security Incident Response
Santa Clara, California, United States
What it is
ServiceNow Security Incident Response is paid, cloud-based software accessed on the web for managing security incidents. Its listed capabilities include case management, playbook automation, alert enrichment, and threat intelligence actions. Security Incident Response Foundation includes Correlation Insights, Incident Summarization, Post-Incident Analysis, Resolution Notes Generation, and Wrap-Up Agents. Security Incident Response Advanced includes Foundation features and adds Quality Assessments, Human-Supervised Incident Resolution, Automated Phishing Containment, External Security Vendor Orchestration, and Dynamic Playbook Adaptation. Security Incident Response Prime includes Advanced capabilities, plus a Security Operations Center AI Specialist and Autonomous Incident Resolution. Pricing is on request, and no plan prices are listed. The tier structure moves from incident analysis and documentation to supervised and autonomous response functions. ServiceNow was founded in 2004 and is headquartered in Santa Clara, California, United States. The deployment model is cloud, with web access. The listed plans are all paid and require a custom quote.
For and against
For
- Includes case management and playbook automation
- Foundation provides incident analysis and documentation tools
- Advanced adds phishing containment and vendor orchestration
- Prime adds autonomous incident resolution
- Cloud deployment with web access
Against
- Pricing requires a custom quote
- No plan prices are listed
- Autonomous resolution appears only in Prime
The verdict
ServiceNow Security Incident Response offers three paid tiers with clearly expanding incident-response capabilities. Buyers can match Foundation, Advanced, or Prime features to their desired level of automation.
Who it suits
This product suits organizations seeking web-based, cloud security-incident workflows with case handling, automation, enrichment, and threat-intelligence actions. Its tiers address progressively broader response capabilities.
Plans and prices
Security Incident Response Foundation
Correlation Insights · Incident Summarization · Post-Incident Analysis · Resolution Notes Generation
Read 20 Sep 2026 · servicenow.com
Security Incident Response Advanced
Includes Security Incident Response Foundation · Quality Assessments · Human-Supervised Incident Resolution · Automated Phishing Containment
Read 20 Sep 2026 · servicenow.com
Security Incident Response Prime
Includes Security Incident Response Advanced · Security Operations Center AI Specialist · Autonomous Incident Resolution
Read 20 Sep 2026 · servicenow.com