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Salesforce Manufacturing Cloud
San Francisco, California, United States
What it is
Salesforce Manufacturing Cloud brings sales, service, and channel operations together for manufacturers managing customer and partner relationships. Sales capabilities include agreement management, forecasting, program-based business, visit management, and account manager targets. Service tools include manufacturing and asset service consoles, warranty lifecycle management, and pre-work estimation. The product can connect customer, product, and asset data from ERP, PLM, IoT, and partner sources in a governed environment. Embedded insights and predictive recommendations help assess revenue performance, service precision, and pricing opportunities. Salesforce documents integrations that synchronize customer and product data with SAP. The cloud product is available on web, iOS, and Android; the pricing comparison lists the Salesforce Mobile App and full offline mobile functionality. Sales Enterprise and Service Enterprise editions each include monthly call limits for OmniStudio and Business Rules Engine. Plans start at $275/user/mo billed annually, and a free 30-day trial is available.
For and against
For
- Includes agreement management and forecasting.
- Covers warranty lifecycle management.
- Connects data from ERP, PLM, IoT, and partners.
- Includes mobile app and offline functionality.
- Free 30-day trial is available.
Against
- No free plan is offered.
- Plans start at $275/user/mo billed annually.
- Enterprise editions have monthly call limits.
- Subscription terms can vary.
The verdict
Manufacturing Cloud combines sales, service, and channel operations with value-chain data and mobile capabilities. Consider the edition-specific call limits and annual contract terms when comparing plans.
Who it suits
It suits manufacturers looking to manage sales, service experience, and channel partner collaboration. The mobile app and offline functionality may be relevant to users who need mobile access.
Plans and prices
Manufacturing Cloud Sales Core
Manufacturing data models · Flex credits · Slack Business+ · Tableau Next
Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud Service Core
Manufacturing data models · Flex credits · Slack Business+ · Tableau Next
Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud Service Max
Agentforce for Industries · Contact Center Digital · Workforce Management · Quality Management
Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud Sales Max
Agentforce for Industries · Contact Center Digital · Salesforce Maps Advanced · Salesforce Contracts
Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud Sales & Service Max
Agentforce for Industries · Contact Center Digital · Workforce Management · Quality Management
Read 21 Oct 2026 · salesforce.com
Manufacturing Cloud - Sales Enterprise
Per user · Manufacturing apps and features · Advanced platform customization · Sales Cloud
Read 29 Sep 2026 · salesforce.com
Manufacturing Cloud - Service Enterprise
Per user · Manufacturing apps and features · Advanced platform customization · Service Cloud
Read 29 Sep 2026 · salesforce.com
Manufacturing Cloud - Sales and Service Unlimited
Per user · Manufacturing apps and features · Unlimited platform customization · Sales Cloud and Service Cloud
Read 29 Sep 2026 · salesforce.com
Manufacturing Cloud Agentforce 1 for Sales Edition
Per user · Manufacturing Cloud Sales and Service Unlimited · Einstein for Manufacturing Cloud · Data Cloud for Manufacturing
Read 29 Sep 2026 · salesforce.com
On the record
- Advanced forecasting
- Advanced Account Forecasting combines predicted volumes and revenue from new and run-rate business into configurable forecasts.salesforce.com · read 21 Oct 2026
- Analytics
- Embedded insights, predictive recommendations, and value chain visibility help users assess revenue performance, service precision, and pricing opportunities.salesforce.com · read 29 Sep 2026
- API documentation
- Salesforce provides developer guides and Trailhead modules covering REST, SOAP, Bulk, Pub/Sub, Metadata, Tooling and GraphQL APIs.trailhead.salesforce.com · read 21 Oct 2026
- App-store limit
- Apple reviewers report network-loading errors, crashes, slow pages, missing landscape support and repeated reinstall requirements.apps.apple.com · read 21 Oct 2026
- App-store praise
- Apple reviewers praise access to customer data and desktop-like functionality while traveling or away from a computer.apps.apple.com · read 21 Oct 2026
- Asset and depot service
- The product includes asset-centric service, depot repair and inventory visibility across return and repair work orders.salesforce.com · read 21 Oct 2026
- Bulk API
- Bulk API 2.0 asynchronously inserts, updates, upserts, queries or deletes large datasets using CSV jobs.developer.salesforce.com · read 21 Oct 2026
- Cloud deployment
- Independent software directories describe Manufacturing Cloud as cloud-based or SaaS, with no self-hosted deployment option listed.getapp.com · read 21 Oct 2026
- Company legal name
- Crunchbase identifies the legal name as Salesforce, Inc., founded March 8, 1999.crunchbase.com · read 21 Oct 2026
- Company ownership
- Salesforce is a public company traded on the New York Stock Exchange under ticker CRM.crunchbase.com · read 21 Oct 2026
- Company size and headquarters
- LinkedIn lists Salesforce as a public software company headquartered in San Francisco with 10,001-plus employees.linkedin.com · read 21 Oct 2026
- Edition limit
- The Sales Enterprise and Service Enterprise editions include 100,000 OmniStudio calls per month and 10,000 Business Rules Engine calls per month.salesforce.com · read 29 Sep 2026
- Integration
- Salesforce documents Manufacturing Cloud integrations that synchronize customer and product data between Salesforce and SAP.developer.salesforce.com · read 29 Sep 2026
- Integrations
- Salesforce documents ERP and Order Management integration through APIs, MuleSoft Accelerator for Manufacturing or other middleware.help.salesforce.com · read 21 Oct 2026
- Intended users
- Salesforce describes the product as designed for manufacturers seeking to manage their book of business, service experience, and channel partner collaboration.salesforce.com · read 29 Sep 2026
- Limit: complexity and learning curve
- G2 reviewers repeatedly cite complex configuration, a steep learning curve and the need for administrator or developer support.g2.com · read 21 Oct 2026
- Limit: cost
- G2 reviewers frequently describe licensing, add-ons, storage and integrations as expensive, especially for smaller organizations.g2.com · read 21 Oct 2026
- Limit: performance and outages
- G2 reviews mention slow dashboards or reports, occasional downtime and workflow disruption with large datasets.g2.com · read 21 Oct 2026
