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On the recordRead 9 Oct 202615 facts
RootCause
Stockholm, Sweden
Plans and prices
Startup
$99a month, billed yearly
5 team members · 10 apps · 60 day history · 500 errors /mo
Read 9 Oct 2026 · therootcause.io
Business (on-premises)
$199a month, billed yearly
25 team members · 50 apps · 90 day history · 10,000 errors /mo
Read 9 Oct 2026 · therootcause.io
Enterprise (on-premises)
$699a month, billed yearly
100+ team members · 100+ apps · 180 day history · 100k+ errors /mo
Read 9 Oct 2026 · therootcause.io
On the record
- Customer responsibility
- The privacy policy says customers control when end-user data is logged and what personal data is stored, and are responsible for informing users and obtaining consent.therootcause.io · read 9 Oct 2026
- Data location
- The privacy policy says RootCause service database servers are hosted by DigitalOcean in the Netherlands.therootcause.io · read 9 Oct 2026
- Deployment
- The Business and Enterprise plans list on-premises availability and a Docker image.therootcause.io · read 9 Oct 2026
- Feedback
- The Feedback button collects feature requests and reports of visual, UX, or layout issues.therootcause.io · read 9 Oct 2026
- Integrations
- The feature tour lists Jira, GitHub, and Slack integrations, with email or Slack notifications for errors.therootcause.io · read 9 Oct 2026
- Plan limits
- The plans specify monthly error caps, team-member and app limits, history retention, and session-video duration and concurrency limits.therootcause.io · read 9 Oct 2026
- Purpose
- RootCause monitors web applications for errors and lets teams reproduce them using recorded user sessions.therootcause.io · read 9 Oct 2026
- Replay
- Live Replay replays session actions in a browser to reproduce errors.therootcause.io · read 9 Oct 2026
- Screenshots
- Error reports include an annotated screenshot marking the last user interaction with a crosshair.therootcause.io · read 9 Oct 2026
- Security
- The privacy policy says the website and service use SSL with 256-bit encryption and that direct server access uses two-factor authentication.therootcause.io · read 9 Oct 2026
- Stack traces
- Stack traces include links to source files and lines, with source maps supported.therootcause.io · read 9 Oct 2026
- Support
- Commercial plans include community forum support; Startup and Business list Premium Support, while Enterprise lists Email Support.therootcause.io · read 9 Oct 2026
- Video recording
- Session video recording offers variable playback speed and an interactive playhead.therootcause.io · read 9 Oct 2026
