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On the recordRead 9 Oct 202615 facts
ReverseLogix
The company lists its headquarters in San Francisco, California, USA.
Plans and prices
Modular enterprise subscription
Priced on request
Modules selected · Return volume tier · No per-user or per-site license charge · Annual service and support, implementation, and integrations quoted separately
Read 9 Oct 2026 · reverselogix.com
On the record
- API
- ReverseLogix describes its integrations as API-based and says they use mapped fields, a sandbox, user acceptance testing, and a go-live plan.reverselogix.com · read 9 Oct 2026
- Customer experience
- Its returns portal supports branded return initiation, label or QR code generation, status tracking, and email or text updates.reverselogix.com · read 9 Oct 2026
- Implementation
- ReverseLogix states that a standard returns-initiation go-live takes 4 to 6 weeks, with additional workflows potentially extending the project.reverselogix.com · read 9 Oct 2026
- Integrations
- The platform connects with SAP, Oracle, NetSuite, Microsoft Dynamics 365, Salesforce, Shopify, Magento, BigCommerce, WooCommerce, several WMS and helpdesk systems, and over 400 carriers in more than 100 countries.reverselogix.com · read 9 Oct 2026
- Intended customers
- The company describes the platform for retailers, manufacturers, ecommerce brands, and third-party logistics providers handling B2B, B2C, or hybrid returns.reverselogix.com · read 9 Oct 2026
- Lifecycle coverage
- The platform supports return initiation, authorization, shipping, receiving, inspection, disposition, and settlement, with warranty, repair, and resale workflows.reverselogix.com · read 9 Oct 2026
- Pricing limits
- The company does not publish a rate card; its quote varies by modules, return volume, workflow complexity, and integrations.reverselogix.com · read 9 Oct 2026
- Processing
- Returned items can be received, inspected, graded, and routed by rules to restock, refurbishment, repair, resale, return to vendor, liquidation, or scrap.reverselogix.com · read 9 Oct 2026
- Purpose
- ReverseLogix manages returns, warranty claims, and repairs in one returns management system.reverselogix.com · read 9 Oct 2026
- Security
- The company states that ReverseLogix is ISO 27001 and SOC 2 certified and provides role-based access and audit history on records.reverselogix.com · read 9 Oct 2026
- Security review details
- The security page says details on hosting, encryption, single sign-on, and penetration testing are shared during evaluation.reverselogix.com · read 9 Oct 2026
- Systems of record
- ReverseLogix says it works alongside existing ERP, WMS, and commerce platforms, which remain the systems of record.reverselogix.com · read 9 Oct 2026
- Workflow rules
- Configurable rules can cover company policies, claims, vendor entitlements, and approval hierarchies.reverselogix.com · read 9 Oct 2026
