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Return Prime
What it is
Return Prime manages post-purchase returns and exchanges for Shopify stores through a branded customer portal. Merchants can set rules that approve or reject returns according to reason, product, and return window. The return flow can offer an exchange, store credit, refund, or upsell. The app generates return labels, tracks shipments, and sends status updates automatically. Return Prime says it connects with more than 100 warehouse management and logistics tools, including Klaviyo, UPS, USPS, Yotpo, and Zapier. The customer portal supports multiple languages, while the Shopify App Store listing identifies English as a language. The free Start plan includes five requests per month, one user, one logistics connection, and store credit refunds. Grow, Thrive AI, and Scale each list a 15-day free trial; Scale also lists API and webhook access. The plans list request allowances and additional-request charges, so usage is a consideration. The service is identified as belonging to Appsdart Solutions Private Limited, also named Appsdart Pvt. Ltd.
For and against
For
- Rules can approve or reject returns automatically.
- Offers exchanges, store credit, refunds, and upsells.
- Generates labels and sends shipment status updates.
- Connects with more than 100 WMS and logistics tools.
Against
- Start plan allows five requests per month.
- Grow allows 60 requests monthly, then charges $0.49 per request.
- Thrive AI charges $0.79 per additional request.
- Scale starts at $149.99 per month.
The verdict
Return Prime combines return rules, shipment handling, and several customer resolution options for Shopify stores. Review the request allowances and additional-request charges alongside the features on each plan.
Who it suits
Return Prime suits Shopify merchants looking to manage customer returns and exchanges through a branded portal, particularly growing direct-to-consumer brands. Its plan limits may help merchants choose according to request volume and integration needs.
Plans and prices
Start
5 requests/month · 1 user · 1 logistics connection · store credit refunds
Read 4 Oct 2026 · returnprime.com
Grow
60 requests/month · $0.49 per additional request · 2 users · up to 2 logistics connections
Read 4 Oct 2026 · apps.shopify.com
Thrive AI
180 requests/month · $0.79 per additional request · intelligent exchange discounts · intelligent return fees
Read 4 Oct 2026 · apps.shopify.com
Scale
450+ requests/month · $0.49 per additional request · unlimited users and logistics/integrations · API and webhook access
Read 4 Oct 2026 · apps.shopify.com
On the record
- API access
- Webhook and API access are listed as Scale plan features.apps.shopify.com · read 4 Oct 2026
- Automation
- Merchants can set rules to automatically approve or reject returns based on reason, product, and return window.apps.shopify.com · read 4 Oct 2026
- Integrations
- Return Prime says it connects with more than 100 WMS and logistics tools; named examples include Klaviyo, UPS, USPS, Yotpo, and Zapier.apps.shopify.com · read 4 Oct 2026
- Labels and tracking
- The app generates return labels, tracks shipments, and sends status updates automatically.apps.shopify.com · read 4 Oct 2026
- Language
- The customer portal supports multiple languages; the Shopify App Store listing identifies English as a language.apps.shopify.com · read 4 Oct 2026
- Maker
- The terms identify Return Prime as a service of Appsdart Solutions Private Limited, an Indian company.returnprime.com · read 4 Oct 2026
- Maker identity
- The pricing page footer identifies Appsdart Pvt. Ltd.returnprime.com · read 4 Oct 2026
- Merchant audience
- The Shopify App Store describes Return Prime as a returns and exchanges platform for growing direct-to-consumer brands.apps.shopify.com · read 4 Oct 2026
- Product
- Return Prime manages post-purchase returns and exchanges for Shopify stores through a branded customer portal.apps.shopify.com · read 4 Oct 2026
- Revenue recovery
- The return flow can offer exchanges, store credit, refunds, and upsells.apps.shopify.com · read 4 Oct 2026
- Support
- The listing advertises 24x7 support, and Grow includes 24x7 live support.apps.shopify.com · read 4 Oct 2026
- Trial
- The Grow, Thrive AI, and Scale plans each list a 15-day free trial.apps.shopify.com · read 4 Oct 2026
