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Open Social
Amsterdam, Netherlands
What it is
Open Social is a community collaboration platform for organizations that need to connect and work across their communities. Its suite includes six products: Community Management System, Cloud Platform, Gaia AI, Engagement Studio, Connection Hub and Lumina Insights. The Community Management System supports custom roles, permissions and organizational arrangements. Gaia AI assists with workflows, content moderation and advanced search; Connection Hub connects to external systems such as Salesforce and Snowflake and supports GraphQL, webhooks, Kafka and Zapier. Organizations can add a Document Collaboration Suite for real-time co-editing of documents, spreadsheets, presentations and drawings, or a branded iOS and Android app with push notifications. The core Community Management System is free in the Drupal community. SaaS subscriptions include hosting, additional products and professional services, with pricing available on request. The maker says it is ISO 27001 certified, and its Cloud Platform page cites GDPR standards and isolated single-tenant hosting. For EU/EEA deployments, primary storage and routine customer-data processing remain in the EEA, subject to limited safeguarded transfers.
For and against
For
- Free core Community Management System in Drupal community
- Custom roles and permission structures
- AI supports workflows, moderation and search
- Native iOS and Android app add-on
- On-premise hosting option is described
Against
- SaaS pricing is available on request
- Document collaboration and branded apps are add-ons
- Open-source core requires implementation in your project
The verdict
Open Social combines community management with collaboration, integrations and optional mobile and document tools. Its free core is distinct from the hosted SaaS offering, whose pricing is available on request.
Who it suits
It suits organizations coordinating collaboration across multiple groups or complex organizational structures. The open-source core may suit teams prepared to implement the software in their own projects.
Plans and prices
Community Management System (open-source core)
Core software available free in the Drupal community; implement in your own projects
Read 4 Oct 2026 · getopensocial.com
On the record
- AI
- Gaia AI helps with workflows, content moderation and advanced search.getopensocial.com · read 4 Oct 2026
- Audience
- The maker describes its platform as supporting cross-organisation collaboration and complex, multi-layered organizational structures.getopensocial.com · read 4 Oct 2026
- Community management
- The Community Management System supports custom roles, permission structures and organizational arrangements.getopensocial.com · read 4 Oct 2026
- Company
- Open Social describes itself as a Dutch company with exclusively Dutch investors and identifies Amsterdam, The Netherlands as its base.getopensocial.com · read 4 Oct 2026
- Data residency
- For EU/EEA deployments, the maker says primary storage and routine customer-data processing remain in the EEA, subject to limited safeguarded cross-border transfers for essential functions.getopensocial.com · read 4 Oct 2026
- Document collaboration
- The Document Collaboration Suite add-on supports real-time co-editing of documents, spreadsheets, presentations and drawings, and works with formats including docx, xlsx, pptx, odf and visio.getopensocial.com · read 4 Oct 2026
- Hosting option
- The Cloud Platform page describes an on-premise hosting solution for organizations with policy or in-house infrastructure requirements.getopensocial.com · read 4 Oct 2026
- Integrations
- Connection Hub supports integrations with external systems such as Salesforce and Snowflake, plus GraphQL, webhooks, Kafka and no-code Zapier connections.getopensocial.com · read 4 Oct 2026
- Mobile app
- A branded native app add-on is available for iOS and Android, with push notifications.getopensocial.com · read 4 Oct 2026
- Open-source edition
- The core Community Management System is available free in the Drupal community, while its SaaS subscription includes hosting, additional products and professional services.getopensocial.com · read 4 Oct 2026
- Platform suite
- The platform comprises six products: Community Management System, Cloud Platform, Gaia AI, Engagement Studio, Connection Hub and Lumina Insights.getopensocial.com · read 4 Oct 2026
- Product
- Open Social is a Community Collaboration Platform for organizations to connect, engage and collaborate within their communities.getopensocial.com · read 4 Oct 2026
- Security
- The maker says it is ISO 27001 certified; its Cloud Platform page also cites GDPR standards and isolated single-tenant hosting.getopensocial.com · read 4 Oct 2026
- Support
- SaaS customers can receive professional support and enterprise services including maintenance, security audits, performance optimization and developer training.drupal.org · read 4 Oct 2026
