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Numa
Silicon Valley
What it is
Numa is an AI operating system for car dealerships that coordinates customer engagement across departments. Its Voice AI connects to dealership DMS systems in real time, uses customer and repair-order context, and can resolve requests or book available service appointments. The Smart Inbox brings dealership communications together and includes AI agents that handle customer interactions. The Service Advisor Agent drafts replies, surfaces customer history, and follows up. LiveCSI monitors customer satisfaction in real time so staff can address heat cases while customers remain in the shop. Numa also lists a Heat Case Agent and an Opportunity Agent for follow-up on declined or unsold work. The system connects with dealership DMS, scheduling, and CRM systems; Numa says it covers 90% of DMS systems across the industry. It supports inbound and outbound calls, human handoff, and custom phone numbers. A mobile app lets staff answer calls and messages away from the dealership. Numa says most dealerships go live in 2–3 weeks, with its team handling integration, phone configuration, and training. Pricing is on request.
For and against
For
- Voice AI can book available service appointments
- Smart Inbox centralizes dealership communications
- Agents support service replies and follow-up
- Mobile app supports calls and messages away from the dealership
- Team handles integration, phone configuration, and training
Against
- Pricing is available on request
- Implementation typically takes 2–3 weeks
The verdict
Numa brings customer communications and several AI agents into a dealership-focused system, with DMS, scheduling, and CRM connections. Its team handles setup, while pricing requires a request.
Who it suits
Numa is aimed at franchise dealerships and multi-rooftop groups with high call and text volumes, as well as single stores seeking to reduce missed calls. Its mobile app also suits staff who need to respond away from the dealership.
On the record
- Company
- The website identifies the company as NumberAI, Inc.numa.com · read 8 Oct 2026
- Deployment
- The company says most dealerships go live in 2–3 weeks with its team handling DMS integration, phone configuration, and training.numa.com · read 9 Oct 2026
- Implementation
- The company says most dealerships go live in 2–3 weeks, with its team handling DMS integration, phone configuration, and staff training.numa.com · read 8 Oct 2026
- Integrations
- Numa says it connects to dealership DMS, scheduling, and CRM systems and has 90% DMS coverage; named systems include CDK, Tekion, Reynolds & Reynolds, Dealertrack, and Xtime.numa.com · read 9 Oct 2026
- Intended users
- Numa says it is built for franchise dealerships and multi-rooftop groups with high call and text volumes, as well as single stores seeking to reduce missed calls.numa.com · read 8 Oct 2026
- LiveCSI
- LiveCSI monitors customer sentiment in real time so dealerships can address heat cases while customers are still in the shop.numa.com · read 9 Oct 2026
- Maker
- The site's copyright identifies NumberAI, Inc. as the company behind Numa.numa.com · read 9 Oct 2026
- Mobile app
- Numa describes a mobile app for answering calls and messages while away from the dealership.numa.com · read 8 Oct 2026
- Other agents
- Numa lists a Heat Case Agent and an Opportunity Agent that surfaces declined or unsold work for follow-up and booking.numa.com · read 9 Oct 2026
- Privacy
- NumberAI's privacy policy says it does not sell, share, or rent text-message opt-in data and similar consent for third-party or affiliate marketing.numa.com · read 9 Oct 2026
- Product
- Numa describes itself as an AI operating system for car dealerships that connects customer communications and coordinates work across departments.numa.com · read 9 Oct 2026
- Scale
- Numa's homepage says it is trusted by more than 1,400 dealerships and has handled over 1 billion calls and texts.numa.com · read 9 Oct 2026
- Security
- NumberAI says it uses physical, technical, and organizational safeguards, including encryption, firewalls, and SSL, while noting it cannot guarantee perfect security.numa.com · read 9 Oct 2026
- Service Advisor Agent
- The Service Advisor Agent drafts replies, surfaces customer history, and follows up with customers.numa.com · read 9 Oct 2026
- Smart Inbox
- The Smart Inbox brings dealership communications into one place and uses AI agents to handle customers.numa.com · read 9 Oct 2026
- Support
- The privacy policy directs questions to [email protected] and says Numa's team may text business customers about support or account management.numa.com · read 9 Oct 2026
- Target customers
- Numa says it is built for franchise dealerships and multi-rooftop groups with high call and text volumes through fixed operations.numa.com · read 9 Oct 2026
- Voice AI
- Its Voice AI uses dealership context from the DMS to answer customer questions and book appointments into available service bays.numa.com · read 9 Oct 2026
