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NCR Counterpoint
NCR Counterpoint · Atlanta, Georgia, USA · founded 1884
What it is
NCR Counterpoint is paid retail management software for point of sale, inventory, customer records, purchasing, and sales history. It supports retail, wholesale, mail-order, and ecommerce workflows, including sales, returns, orders, and layaways. Inventory tools cover transfers between locations, physical counts, promotional pricing, and apparel dimensions such as size, color, and width. The system provides touchscreen point of sale, customer loyalty, sales reporting, employee permissions, and multi-location support. Offline operation can let workstations enter tickets and orders while disconnected, then synchronize after reconnection; Offline V2 is required. Counterpoint Mobile supports item and customer lookup, inventory counts, and sales on iPhone, iPod Touch, or iPad. CPOnline can send online orders into the POS. Integrations include accounting systems, email marketing, ecommerce, and alerts. Payment processing supports credit and debit cards, stored value cards, EBT food stamps, and checks. The SQL version uses Microsoft SQL Server and is described as scaling from single-user systems to enterprises with hundreds of users. Pricing is on request, and implementation or added solutions can be customized.
For and against
For
- Inventory and sales management
- Offline ticket and order entry
- Multi-location support
- Employee permissions and reporting
- Integrated ecommerce option
Against
- Pricing requires a request
- CPMobile has specific iOS requirements
- CPMobile cannot handle multiple server installations
- Dial-up credit-card processing is unsupported
The verdict
NCR Counterpoint covers broad retail workflows with inventory, point of sale, offline operation, mobile access, and integrations. Fit depends on the retailer’s platform, mobile constraints, implementation needs, and requested pricing.
Who it suits
It suits retailers needing point of sale, inventory, purchasing, reporting, permissions, and operations across locations. Businesses should verify platform, mobile, offline, and pricing requirements with an NCR partner or reseller.
Plans and prices
NCR Counterpoint
Custom implementation and added solutions available
Read 12 Oct 2026 · investor.ncr.com
On the record
- Company headquarters
- NCR Voyix’s About page identifies Atlanta as its global headquarters.ncrvoyix.com · read 12 Oct 2026
- Database
- The SQL version is based on Microsoft SQL Server and is described as scaling from single-user systems to enterprises with hundreds of users.userportal.counterpointpos.com · read 11 Oct 2026
- Ecommerce
- NCR describes CPOnline as an ecommerce option integrated with Counterpoint, allowing online orders to flow into the POS.userportal.counterpointpos.com · read 11 Oct 2026
- Employee permissions
- Yesncr.com · read 20 Sep 2026
- Integrations
- NCR lists separate support contacts for its Counterpoint email-marketing, ecommerce, mobile-alert, mobile-POS, and gateway offerings.retailapps.counterpoint.ncrvoyix.com · read 12 Oct 2026
- Intended users
- NCR describes Counterpoint as a retail management solution for merchants of all sizes, with the product overview emphasizing specialty retail.userportal.counterpointpos.com · read 11 Oct 2026
- Inventory
- It provides customized on-demand inventory management and integrates inventory data across locations.investor.ncr.com · read 12 Oct 2026
- Inventory management
- Yesncr.com · read 20 Sep 2026
- Mobile access
- NCR says retailers can access sales and inventory information on a mobile app, and data feedback on web devices.investor.ncr.com · read 12 Oct 2026
- Mobile limitation
- CPMobile cannot be used when multiple instances of Counterpoint are installed on the server, and dial-up credit-card processing is unsupported.cpmobilehelp.counterpoint.ncrvoyix.com · read 12 Oct 2026
- Mobile POS
- Counterpoint Mobile supports item and customer lookup, inventory counts, and sales on iPhone, iPod Touch, or iPad over wireless or cellular networks.userportal.counterpointpos.com · read 11 Oct 2026
- Mobile requirements
- NCR’s CPMobile 2.6.2 requirements specify an iPhone, iPod Touch, or iPad running iOS 11 or iOS 12 and Counterpoint V8.4.6.10 or later.cpmobilehelp.counterpoint.ncrvoyix.com · read 12 Oct 2026
- Multi-location support
- Yesncr.com · read 20 Sep 2026
- Offline mode
- Yesncr.com · read 20 Sep 2026
- Offline operation
- Offline mode can let workstations continue entering tickets and orders while disconnected from the database server, with automatic synchronization after reconnection; the document says Offline V2 is required.userportal.counterpointpos.com · read 11 Oct 2026
- Payments
- CPMobile point-of-sale credit-card transactions require NCR Secure Pay or NCR Counterpoint Gateway.cpmobilehelp.counterpoint.ncrvoyix.com · read 12 Oct 2026
- POS and loyalty
- The product includes touchscreen point-of-sale and built-in customer loyalty.investor.ncr.com · read 12 Oct 2026
- Product
- NCR Counterpoint is a retail management system covering point of sale, inventory, customer records, purchasing, and sales history.userportal.counterpointpos.com · read 11 Oct 2026
