IBM Sterling Order Management

Plans and prices

Every plan, in full

On the record

Add-ons

IBM lists Call Center for order modification tasks and Store Engagement for store associate customer service as add-ons.ibm.com · read 11 Oct 2026

Automation rules

Yesibm.com · read 23 Sep 2026

Deployment

IBM lists on-cloud, on-premises, and container deployment options for Sterling Order Management System Software.ibm.com · read 11 Oct 2026

Integrations

IBM says the solution supports integrations with internal and external applications and offers a library of prebuilt and partner-led services.ibm.com · read 11 Oct 2026

Intended customers

IBM describes the Standard edition as intended for large, multi-geo, multi-site, multi-channel businesses handling high order volumes and complex operations.ibm.com · read 11 Oct 2026

Inventory

IBM describes the product as helping businesses maximize inventory productivity and avoid overpromising, lost sales, improper routing, and unexpected charges.ibm.com · read 11 Oct 2026

Order fulfillment

The product supports real-time inventory and warehouse management, curbside pickup, ship from store, and buy online, pickup in store.ibm.com · read 11 Oct 2026

Payment data

IBM says the system does not store sensitive personal information or PCI data, and recommends processing payments through a PCI-compliant provider.ibm.com · read 11 Oct 2026

Purpose

IBM Sterling Order Management supports omnichannel order fulfillment and order management across channels.ibm.com · read 11 Oct 2026

REST API

The Service Definition Framework can invoke external REST APIs, including APIs for inventory, availability, and external services such as WMS, payment gateways, and carriers.ibm.com · read 11 Oct 2026

SaaS limitation

For the SaaS offering, file or email integrations are unsupported; IBM lists queue integration or REST APIs as workarounds.ibm.com · read 11 Oct 2026

Security

IBM states that Sterling Order Management System is ISO-27001, ISO-27017, and ISO-27018 certified and uses encryption for data in motion and at rest.ibm.com · read 11 Oct 2026

Service availability

IBM states that Sterling Order Management System provides a 99.9% uptime SLA.ibm.com · read 11 Oct 2026

Updates and support

IBM says the service provides monthly security patches, quarterly feature enhancements, and 24x7 IBM Support after the production site is live.ibm.com · read 11 Oct 2026

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