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Pricing · 2026
Help Scout pricing
5 plans on the record · a free plan · a free trial
Every plan
Free
Free
5 users · 1 Inbox · 1 Docs site · 100 contacts per month · 10 saved replies · 10 tags
Read 28 Sep 2026 · helpscout.com
Standard
$25 a month
$25 per user/mo
Up to 25 users · 2 Inboxes · 2 Docs sites · 1 basic SLA policy · 150 basic workflows · 30-day report history
Read 28 Sep 2026 · helpscout.com
Plus
$45 a month
$45 per user/mo
Up to 50 users · 5 Inboxes · 3 Docs sites · 2 advanced SLA policies · 500 advanced workflows · 2-year report history
Read 20 Sep 2026 · helpscout.com
Pro
$75 a month
$75 per user/mo; minimum 10 users
Unlimited users · Minimum 10 users · 10 Inboxes · 5 Docs sites · Unlimited SLA policies · All-time report history
Read 28 Sep 2026 · helpscout.com
AI Answers Add-on
$0.75 usage-based
$0.75 per resolution
Read 28 Sep 2026 · helpscout.com