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On the recordRead 14 Nov 202616 facts
Harness Service Reliability Management
San Francisco, California, United States
Plans and prices
Free
Free
Developer 360 · 1 SRM Service for every 3 Developers · service licenses tracked over the last 30 days · a service maps to 1 Kubernetes service, 1 containerized cloud service, 1 VM, or 5 serverless functions
Read 14 Nov 2026 · developer.harness.io
Enterprise
Priced on request
Developer 360 · 1 SRM Service for every 3 Developers · service licenses tracked over the last 30 days · additional SRM services can be purchased as add-ons
Read 14 Nov 2026 · developer.harness.io
On the record
- API
- The SRM API is documented as a legacy API for monitored services, health sources, SLOs, and downtime, with requests sent to https://app.harness.io/gateway/cv/api.developer.harness.io · read 14 Nov 2026
- Audience
- The module is aimed at engineering and DevOps teams balancing feature velocity and bug fixes with production stability.developer.harness.io · read 14 Nov 2026
- Change sources
- Supported change sources are Harness Continuous Delivery, Harness Chaos Engineering, Harness Feature Flags, PagerDuty, and a custom change source.developer.harness.io · read 14 Nov 2026
- CI/CD guardrails
- Reliability guardrails added to CI/CD pipelines can automatically allow or deny a deployment based on the current error budget.developer.harness.io · read 14 Nov 2026
- Compliance
- Harness says it is SOC 2 compliant and certified for ISO 27001, ISO 27017, and ISO 27018.harness.io · read 14 Nov 2026
- Composite SLO limit
- A composite SLO can include at most 30 simple SLOs.developer.harness.io · read 14 Nov 2026
- Deployment
- All SRM features supported in Harness SaaS are also supported in the Self-Managed Enterprise Edition, and release notes cover NextGen SaaS.developer.harness.io · read 14 Nov 2026
- Health integrations
- Supported health sources include AppDynamics, CloudWatch, Datadog, Dynatrace, Elasticsearch, Google Cloud Operations, Loki, New Relic, Prometheus, Splunk Log, Splunk Observability, Sumo Logic, and a custom health source.developer.harness.io · read 14 Nov 2026
- License unit
- SRM is licensed by active services over a last-30-days window rather than by developer seats, with one included service for every three developers.developer.harness.io · read 14 Nov 2026
- Purpose
- Harness Service Reliability Management helps engineering and DevOps teams monitor SLOs, track error-budget burndown, and identify change impact.developer.harness.io · read 14 Nov 2026
- SLIs
- Harness SRM currently supports two service level indicators, latency and availability.developer.harness.io · read 14 Nov 2026
- SLO downtime
- SRM can schedule a maintenance window so that planned downtime does not affect the SLO.developer.harness.io · read 14 Nov 2026
- Status
- Harness documents SRM with a deprecation notice and directs customers to contact a representative to migrate to AI SRE for incident management.developer.harness.io · read 14 Nov 2026
- Support
- Harness says customers receive standard support from a dedicated customer success manager and its support team, and that premiere support is available for Enterprise prospects.harness.io · read 14 Nov 2026
