Genesys Workforce Engagement Management pricing
6 plans on the record
Every plan
Genesys Cloud CX 1
billed annually
Voice contact center · WEM available as an add-on
Read 20 Sep 2026 · genesys.com
Genesys Cloud CX 2
billed annually
Omnichannel contact center · WEM available as an add-on
Read 20 Sep 2026 · genesys.com
Genesys Cloud CX 4
billed annually
Resource management · Forecasting and scheduling · Employee performance
Read 20 Sep 2026 · genesys.com
Genesys Cloud CX 3
per user/month billed annually
Full WEM capabilities, including workforce management, employee performance, forecasting and scheduling
Read 21 Oct 2026 · genesys.com
Genesys Cloud 2 + Workforce Engagement Management add-on
per named user, billed annually; page also says current customers can add WEM through month-to-month licences
Speech and Text Analytics · Gamification · Workforce Management · Customer Satisfaction Surveys · Coaching, Development and Feedback Modules
Read 29 Sep 2026 · genesys.com
Genesys Cloud 1 + Workforce Engagement Management add-on
per named user, billed annually; page also says current customers can add WEM through month-to-month licences
Speech and Text Analytics · Quality Management · Workforce Management · Customer Satisfaction Surveys · Screen Recording · Coaching, Development and Feedback Modules
Read 29 Sep 2026 · genesys.com