Pricing · 2026
Genesys Cloud Workforce Management pricing
3 plans on the record
Every plan
Genesys Cloud CX 3
$155 a month, billed yearly
per user/month billed annually
Workforce management · employee performance · forecasting and scheduling · WEM capabilities
Read 28 Sep 2026 · genesys.com
Genesys Cloud CX 4
$240 a month, billed yearly
per user/month billed annually
Resource management · workforce management · forecasting and scheduling · 30 AI Experience tokens per named agent
Read 28 Sep 2026 · genesys.com
Genesys Cloud CX 1 or CX 2 with WFM add-on
Priced on request
Contact Genesys for detailed pricing
Workforce management features shown as add-ons for CX 1 and CX 2
Read 28 Sep 2026 · genesys.com