Genesys Cloud CX Pricing in 2026
Every plan Genesys Cloud CX publishes, with the page and date we read it from. Prices we could not find on Genesys Cloud CX's own site are marked "Not published", never guessed.
| Plan | Price | Billing | Limits | Source |
|---|---|---|---|---|
| Genesys Cloud CX 1 | $75 per month | billed annually · For voice contact centers and associate users | Voice channel · Call routing · Speech-enabled IVR · Outbound campaigns · Analytics and reporting · Unified communications | genesys.com |
| Genesys Cloud CX 2 | $115 per month | billed annually · For omnichannel contact centers and associate users with quality assurance and compliance built in | Digital channels · Voice channel · Omnichannel routing · Quality assurance and compliance · Knowledge · Agent Copilot | genesys.com |
| Genesys Cloud CX 3 | $155 per month | billed annually · For omnichannel contact centers and associate users with full WEM capabilities | Digital channels · Voice channel · Omnichannel routing · Workforce management · Quality assurance and compliance · Predictive routing | genesys.com |
| Genesys Cloud CX 4 | $240 per month | billed annually · For omnichannel contact centers and associate users that want more AI experience at the best value | 30 AI Experience tokens per named agent | genesys.com |