Genesys Cloud CX pricing

4 plans on the record · a free trial

Every plan

Genesys Cloud CX 1

$75 a month, billed yearly

billed annually

voice channel · call routing · speech-enabled IVR · outbound campaigns · analytics and reporting · unified communications · recording · virtual agents

Read 15 Oct 2026 · genesys.com

Genesys Cloud CX 2

$115 a month, billed yearly

billed annually

digital and voice channels · omnichannel routing · quality assurance · compliance · knowledge · predictive engagement · social listening

Read 15 Oct 2026 · genesys.com

Genesys Cloud CX 3

$155 a month, billed yearly

billed annually

CX 2 features · employee performance · workforce management · forecasting and scheduling · quality management

Read 15 Oct 2026 · genesys.com

Genesys Cloud CX 4

$240 a month, billed yearly

billed annually

CX 3 features · Agent Copilot · journey management · 30 AI Experience tokens per named agent · resource management

Read 15 Oct 2026 · genesys.com