Pricing · 2026
Genesys Cloud Agentic Virtual Agent pricing
4 plans on the record
Every plan
Genesys Cloud CX 1
$75 usage-based
$75 USD per user/month billed annually
Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply
Read 30 Sep 2026 · genesys.com
Genesys Cloud CX 2
$115 usage-based
$115 USD per user/month billed annually
Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply
Read 30 Sep 2026 · genesys.com
Genesys Cloud CX 3
$155 usage-based
$155 USD per user/month billed annually
Virtual agents included; AI Experience tokens required for certain features; usage-based pricing may apply
Read 30 Sep 2026 · genesys.com
Genesys Cloud CX 4
$240 usage-based
$240 USD per user/month billed annually
Virtual agents included; 30 AI Experience tokens per named agent; usage-based pricing may apply
Read 30 Sep 2026 · genesys.com