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Dell APEX AIOps Incident Management
Round Rock, Texas, USA
What it is
Dell APEX AIOps Incident Management is a cloud-based service for detecting, prioritizing and resolving incidents across DevOps, site reliability engineering and IT operations. It correlates events from multiple sources, filters duplicate alerts and noise, and helps teams identify incident root causes. Metric anomaly detection applies dynamic thresholds to each metric. AI and machine learning analyze data patterns, anticipate potential issues and recommend responses. Named monitoring integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic and Zabbix; notifications can go to PagerDuty, Slack and ServiceNow. Teams can build customizable dashboards and use reports on incident trends, performance metrics and improvement areas. Dell describes the service as API-first, with endpoints for actions in its interface. Dell or its subcontractors host and operate the service, which Dell says is available 24 hours per day. The subscription term is one year from activation, though evaluation services may be shorter. Pricing and support terms are stated in the customer quote.
For and against
For
- Correlates events and filters duplicate alerts
- Dynamic thresholds for metric anomalies
- Customizable dashboards and incident reports
- Notifications to PagerDuty, Slack and ServiceNow
Against
- No free plan
- Pricing and support terms require a customer quote
- Standard Severity 1 response time is 30 minutes
The verdict
Dell APEX AIOps Incident Management combines event correlation, anomaly detection and incident reporting with integrations to monitoring and notification tools. Review the quoted subscription and support terms, including the one-year standard term.
Who it suits
The service is intended for DevOps, site reliability engineering and IT operations teams that need to identify and manage incidents from multiple monitoring sources.
Plans and prices
Dell AIOps Incident Management subscription
Quote-based limits may use monthly event volume · monthly ingested metrics · subscription term
Read 4 Oct 2026 · dell.com
On the record
- AI analytics
- AI and machine learning analyze data patterns, predict potential issues, and offer proactive incident-resolution recommendations.dell.com · read 4 Oct 2026
- Anomaly detection
- Metric anomaly detection uses dynamic thresholds for each metric.dell.com · read 4 Oct 2026
- API
- Dell states that the service takes an API-first approach, with UI actions having equivalent endpoints.dell.com · read 4 Oct 2026
- Company
- Dell Technologies says Michael Dell founded the company in Austin in 1984 and that its global headquarters is in Texas.delltechnologies.gcs-web.com · read 4 Oct 2026
- Dashboards and reports
- Users can create customizable dashboards, and the service provides reports on incident trends, performance metrics, and improvement areas.dell.com · read 4 Oct 2026
- Event correlation
- It correlates events from multiple sources, filters duplicate alerts and noise, and supports rapid identification of incident root causes.dell.com · read 4 Oct 2026
- Hosting and availability
- Dell or its subcontractors host and operate the service on servers, and Dell states that it makes the service available 24 hours per day.dell.com · read 4 Oct 2026
- Integrations
- Named monitoring and ticketing integrations include Amazon CloudWatch, Azure Application Insights, AppDynamics, New Relic, and Zabbix; it can send notifications to PagerDuty, Slack, and ServiceNow.dell.com · read 4 Oct 2026
- Purpose
- Dell describes the cloud-based service as a platform for detecting, prioritizing, and resolving incidents in real time for DevOps, site reliability engineering, and IT operations.dell.com · read 4 Oct 2026
- Security and compliance
- Dell’s Trust Center lists a Type 2 SOC 2 report for the AIOps Incident Management Platform covering October 1, 2024 through September 30, 2025.dell.com · read 4 Oct 2026
- Subscription term
- The service description states a one-year subscription term beginning on the activation date; evaluation services may be shorter.dell.com · read 4 Oct 2026
- Support
- Standard, Enhanced, and Premium support subscriptions are offered; support service level and duration are stated in the customer quote.i.dell.com · read 4 Oct 2026
- Support response
- For Severity 1 issues, the stated initial response time is 30 minutes for Standard support and 15 minutes for Enhanced or Premium support, all 24x7.i.dell.com · read 4 Oct 2026
