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Commento
Çankaya, Ankara, Turkey
What it is
Commento is an AI-powered platform for managing and analyzing comments on Instagram, Facebook, and YouTube from one dashboard. Its moderation tools detect spam, bots, fake accounts, hate speech, profanity, and competitor ads, with custom rules and bulk actions available. Analysis can cover individual posts, campaigns, periods, or an organization-wide view. A ticket system can turn critical feedback into categorized, prioritized tickets, group recurring complaints, and sync with CRM or helpdesk tools. Other listed capabilities include sentiment heatmaps, crisis alerts, FAQ generation, reply suggestions, multilingual analysis, and seasonal trend forecasting. Integrations include REST API, webhooks, Salesforce, HubSpot, and Zendesk, alongside JSON, CSV, and PDF exports and SSO. The free trial has no time limit and includes 500 comments and one connected account. Paid plans start at $59.99 per month; higher tiers list larger comment allowances and features such as campaign analysis, live monitoring, and API access. Account authorization uses official OAuth flows, and Commento says it does not store passwords. The company is based in Çankaya, Ankara, Turkey.
For and against
For
- Manages comments across three social networks
- Includes moderation rules and bulk actions
- Turns critical feedback into tickets
- Free trial includes 500 comments
- Supports CRM and helpdesk syncing
Against
- Free trial includes one connected account
- Starter plan allows 10,000 comments monthly
- Paid plans start at $59.99 per month
The verdict
Commento brings moderation, analysis, and feedback routing for Instagram, Facebook, and YouTube into one platform. Review plan comment limits and included features against the volume and workflows your team needs.
Who it suits
Commento suits creators, brands, agencies, and organizations that manage comments across its three supported social networks. Its ticketing and CRM or helpdesk syncing may also suit teams routing critical feedback for follow-up.
Plans and prices
Free trial
500 comments · 1 connected account
Read 3 Oct 2026 · commento.co
Starter
10,000 comments / mo · Unlimited posts · Unlimited analysis runs · 6 metrics / analysis
Read 3 Oct 2026 · commento.co
Professional
35,000 comments / mo · Unlimited posts · Unlimited analysis runs · Campaign analysis
Read 3 Oct 2026 · commento.co
Business
100,000 comments / mo · Unlimited posts · All features included · Priority support
Read 3 Oct 2026 · commento.co
Enterprise
100K+ comments / mo · Unlimited posts · Custom SLA & uptime guarantee · Dedicated account manager
Read 3 Oct 2026 · commento.co
On the record
- Account connection
- The pricing FAQ says account authorization uses the platforms’ official OAuth flows, Commento does not store passwords, and access can be revoked at any time.commento.co · read 3 Oct 2026
- Analysis
- AI analysis covers individual posts, campaigns, time periods and organization-wide summaries.commento.co · read 3 Oct 2026
- Audience
- The site describes use cases for influencers and creators, e-commerce brands, enterprise brands and agencies, political organizations, public institutions, NGOs and community leaders.commento.co · read 3 Oct 2026
- Cancellation
- Subscribers can cancel at any time to prevent renewal at the end of the billing period, and the pricing page states a full refund guarantee within the first 14 days.commento.co · read 3 Oct 2026
- Company
- Commento is a product of Bigbrains Yazılım Teknolojileri Limited Şirketi, based in Çankaya, Ankara, Turkey.commento.co · read 3 Oct 2026
- Integrations
- The features page lists Instagram, Facebook, YouTube, REST API, webhooks, Salesforce, HubSpot, Zendesk, JSON/CSV/PDF exports and SSO.commento.co · read 3 Oct 2026
- Moderation
- Its moderation tools detect spam, bots and fake accounts, filter hate speech and profanity, detect competitor ads, and support custom rules and bulk actions.commento.co · read 3 Oct 2026
- Other features
- Listed capabilities include a sentiment heatmap, crisis alerts, FAQ generation, reply suggestions, multilingual analysis and seasonal trend forecasting.commento.co · read 3 Oct 2026
- Product
- Commento is an AI-powered platform for managing and analyzing Instagram, Facebook and YouTube comments from one dashboard.commento.co · read 3 Oct 2026
- Security
- The privacy policy says the company uses encryption in transit and, where appropriate, at rest, along with access controls, security assessments and staff training.commento.co · read 3 Oct 2026
- Support
- The contact page lists technical support, a support center, API documentation, and a Discord/community link; the Business plan includes priority support.commento.co · read 3 Oct 2026
- Ticket automation
- The ticket system can turn critical feedback into tickets, assign urgency and category, group recurring complaints, and sync with CRM or helpdesk tools.commento.co · read 3 Oct 2026
- YouTube data limit
- The privacy policy says YouTube API data is stored for a maximum of 90 days and is deleted within 7 days after access is revoked or the account is deleted.commento.co · read 3 Oct 2026
