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Arcserve ShadowProtect
Arcserve ShadowProtect · Eden Prairie, Minnesota, United States · founded 1983
What it is
Arcserve ShadowProtect is a paid backup and recovery product for Windows and Linux computers and servers. It creates image backups for physical and virtual systems and lists support for workloads including Exchange, SQL Server, SharePoint, IIS, Hyper-V, Dynamics CRM, VMware vCenter, Oracle Database, and custom applications. Supported cloud services include Microsoft 365, Microsoft Entra ID, Azure DevOps, Dynamics 365, Power BI, Salesforce, Google Workspace, Zendesk, Jira Cloud, and Confluence Cloud. Backups can run multiple times daily, use incremental images, be encrypted, and target cloud destinations; immutable backups are supported. Recovery includes item-level restoration, bare-metal restore, and bootable media. Test failover, failover orchestration, failback orchestration, application-aware backup, and audit logs are listed. Deployment is hybrid. Annual and two-year subscriptions include updates, upgrades, and standard technical support during the subscription period. A perpetual license covers one physical or virtual system. Pricing is on request, with a 30-day trial and no free plan.
For and against
For
- Image backups for computers and servers
- Supports Windows and Linux
- Bare-metal and item-level recovery
- Failover and failback orchestration
- Immutable, encrypted cloud-capable backups
Against
- No free plan
- Pricing is on request
- Perpetual license covers one system
- Paid product
The verdict
ShadowProtect covers broad system, application, and SaaS backup scenarios with several recovery and orchestration options. Buyers must request pricing and choose between subscription terms or a one-system perpetual license.
Who it suits
ShadowProtect suits organizations backing up Windows and Linux systems, including physical and virtual machines. It is relevant when application-aware backup, orchestration, and multiple SaaS workloads are required.
Plans and prices
Annual subscription
Access to updates and upgrades · Standard technical support during the subscription period
Read 21 Sep 2026 · documentation.arcserve.com
Two-year subscription
Access to updates and upgrades · Standard technical support during the subscription period
Read 21 Sep 2026 · documentation.arcserve.com
Perpetual license
One license per system · Applies to physical and virtual environments
Read 21 Sep 2026 · documentation.arcserve.com
ShadowProtect SPX Desktop (Windows)
Windows desktops and laptops · maintenance and standard support included
Read 15 Oct 2026 · buy.storagecraft.com
ShadowProtect SPX Desktop (Windows) - 2 Years
Windows desktops and laptops · maintenance included
Read 15 Oct 2026 · buy.storagecraft.com
ShadowProtect Basic listing
Capterra listed starting price · quotation required
Read 15 Oct 2026 · capterra.com
ShadowProtect SPX Server (Windows)
Windows servers · maintenance included
Read 15 Oct 2026 · buy.storagecraft.com
On the record
- API
- The June 2026 ImageManager 8.1 release added an API that exports verification data to dashboards, reporting systems and automation tools.arcserve.com · read 15 Oct 2026
- Backup scope
- imagearcserve.com · read 21 Sep 2026
- Company facts
- LinkedIn lists Arcserve as a privately held IT services company founded in 1983 with headquarters in Eden Prairie, Minnesota and 501-1,000 employees.linkedin.com · read 15 Oct 2026
- Computer backup
- Yesarcserve.com · read 21 Sep 2026
- Continuous backups
- SPX can run a full base image followed by incremental backups on a schedule as frequent as every 15 minutes.buy.storagecraft.com · read 15 Oct 2026
- Documentation depth
- Arcserve publishes SPX, ShadowProtect for Windows, ImageManager, ShadowControl, Recovery Environment, release notes and cross-platform user guides.documentation.arcserve.com · read 15 Oct 2026
- Encryption
- Backup images can be password-protected with RC4-128, AES-128 or AES-256 encryption.documentation.arcserve.com · read 15 Oct 2026
- Hyper-V host protection
- ShadowProtect 8.0 added native host-based Microsoft Hyper-V protection alongside agent-based backups.arcserve.com · read 15 Oct 2026
- Hypervisor coverage
- The virtual license documentation lists Citrix XenServer, Linux KVM, VMware, Hyper-V, VirtualBox, Proxmox, RHEV, everRun and VMware Workstation.documentation.arcserve.com · read 15 Oct 2026
- ImageManager
- ImageManager verifies, consolidates, replicates and reports on ShadowProtect backup images.arcserve.com · read 15 Oct 2026
- Immutable storage integration
- Arcserve Cloud Cyber Resilient Storage provides immutable cloud copies integrated with ShadowProtect and ImageManager.arcserve.com · read 15 Oct 2026
- Integrations
- The documentation bookshelf includes PSA integrations for Autotask and ConnectWise, plus ShadowControl and ShadowStream guides.documentation.arcserve.com · read 15 Oct 2026
- Legal name
- Arcserve documentation identifies the legal entity as Arcserve LLC.documentation.arcserve.com · read 15 Oct 2026
- Limit: image-only backup
- PCWorld noted that ShadowProtect backs up complete drives or volumes rather than directly backing up individual files and folders.pcworld.com · read 15 Oct 2026
- Limit: licensing and validation
- Gartner Peer Insights reviewers cited licensing-related backup failures, lengthy integrity validation and confusing process reporting.gartner.com · read 15 Oct 2026
- Limit: management complexity
- TrustRadius reviewers mentioned difficult remote management, occasional off-site replication problems and manual maintenance of backup chains.trustradius.com · read 15 Oct 2026
- Limit: pricing
- PCWorld characterized the desktop product as expensive for end users, and Capterra reviewers commonly rated value for money below other categories.pcworld.com · read 15 Oct 2026
- Limit: support and reliability
- Capterra reviewers reported slow support, bugs, backup failures and time-consuming troubleshooting when chains or restores failed.capterra.com · read 15 Oct 2026
