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Pricing · 2026

Amazon Connect pricing

8 plans on the record · a free trial

See today's prices

Every plan

Amazon Connect Customer — chat

Priced on request

per message sent or received

Pricing may vary by region, communication type, and third-party provider

Read 28 Sep 2026 · aws.amazon.com

Amazon Connect Customer — SMS and 3P messaging

Priced on request

per message sent or received

Pricing may vary by region, communication type, and third-party provider

Read 28 Sep 2026 · aws.amazon.com

Amazon Connect Customer — voice

Priced on request

per voice minute; standard telephony rates apply

Pricing may vary by region, communication type, and third-party provider

Read 28 Sep 2026 · aws.amazon.com

Amazon Connect Customer — email

Priced on request

per email sent or received

Pricing may vary by region, communication type, and third-party provider

Read 28 Sep 2026 · aws.amazon.com

Chat

$0.01 usage-based

per message sent or received

Read 27 Sep 2026 · aws.amazon.com

SMS and 3P messaging

$0.01 usage-based

per message sent or received

Read 27 Sep 2026 · aws.amazon.com

Voice

$0.04 usage-based

per voice minute

Read 27 Sep 2026 · aws.amazon.com

Email

$0.08 usage-based

per email sent or received

Read 27 Sep 2026 · aws.amazon.com