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Adoptiv Voice Broadcasting
Wilmington, Delaware, United States
What it is
Adoptiv Voice Broadcasting sends a recorded or text-spoken message to a contact list without agents dialing each recipient or waiting on the line. Text-to-speech messages can include the recipient’s name, while answer detection can distinguish a person from an answering machine and leave a message in voicemail when a machine answers. Recipients can press a key to request a transfer, confirm, or answer a survey question. Campaigns can account for recipient time zones, select caller ID from held numbers, and set redial intervals for calls that do not connect. Delivery outcomes and keypad responses are reported during the campaign and written to contact records. Adoptiv describes its dialer and CRM as one system, with calls written directly to CRM records. The web service is paid and has no free plan; the listed Lite plan costs $19/seat/mo, with calling billed by the minute. Other listed plans range from $39/seat/mo to $199/seat/mo, and some offer unlimited US calling. A 14-day trial is available with no card required. Adoptiv says an opt-out route is required and consent rules vary by region.
For and against
For
- Messages can be recorded or text-spoken.
- Keypad actions can transfer, confirm, or answer surveys.
- Campaigns support time zones, caller ID selection, and redials.
- Delivery outcomes are written to contact records.
Against
- No free plan is listed.
- Lite costs $19/seat/mo, with calling billed by the minute.
- Consent rules differ by region; an opt-out route is required.
The verdict
Adoptiv combines outbound voice campaigns with keypad actions, call outcome reporting, and CRM record updates. A 14-day trial is offered, but callers need to account for consent and opt-out requirements.
Who it suits
It suits outsourced contact centers, in-house outbound teams, support desks, and growing teams that need to send calls to lists. Teams should account for regional consent rules and provide an opt-out route.
Plans and prices
Lite
Calling billed by the minute · available worldwide · AI call analysis
Read 2 Oct 2026 · adoptiv.com
Pro
Calling billed by the minute · available worldwide · AI call analysis
Read 2 Oct 2026 · adoptiv.com
Ultra
Calling billed by the minute · available worldwide · AI call analysis
Read 2 Oct 2026 · adoptiv.com
US Unlimited
Unlimited US calling · 1 free number per user · AI call analysis
Read 2 Oct 2026 · adoptiv.com
US Unlimited AI+
Unlimited US calling · 1 free number per user · AI playbooks · AI call analysis
Read 2 Oct 2026 · adoptiv.com
US Dialer Unlimited
Unlimited US calling · 1 free number per user · outbound campaigns · autodialer
Read 2 Oct 2026 · adoptiv.com
Enterprise (US Unlimited)
Custom solutions; included features agreed with sales
Read 2 Oct 2026 · adoptiv.com
Enterprise (pay as you go)
Custom solutions; included features agreed with sales
Read 2 Oct 2026 · adoptiv.com
On the record
- Answer handling
- Detection distinguishes a live person from an answerphone, and drops the message into voicemail when a machine answers.adoptiv.com · read 2 Oct 2026
- Compliance limits
- Adoptiv states its SOC 2 audit is in progress, it has no HIPAA business associate agreement, and it does not yet offer scheduled recording or transcript expiration.adoptiv.com · read 2 Oct 2026
- Email and calendar connections
- The platform lists Gmail, Outlook and Microsoft 365, Exchange, IMAP/SMTP, and calendar sync among its email and calendar capabilities.adoptiv.com · read 2 Oct 2026
- Hosting
- The security page lists Germany hosting, with the United States available.adoptiv.com · read 2 Oct 2026
- Integration context
- Adoptiv describes the dialer and CRM as one system, with the phone writing directly to the CRM record without a sync job.adoptiv.com · read 2 Oct 2026
- Intended users
- Adoptiv describes its audience as outsourced contact centers, in-house outbound floors, support desks, and growing teams that have outgrown a CRM with a call button.adoptiv.com · read 2 Oct 2026
- Keypad actions
- Recipients can press a key to be transferred, confirm, or answer a survey question.adoptiv.com · read 2 Oct 2026
- Message personalization
- The message can use an uploaded recording or text spoken at dial time with the recipient's name merged in.adoptiv.com · read 2 Oct 2026
- Opt-out and consent
- The vendor says an opt-out route is required and consent rules differ by region.adoptiv.com · read 2 Oct 2026
- Reporting
- Delivery outcomes and keypresses are reported during the campaign and written back against each contact.adoptiv.com · read 2 Oct 2026
- Scheduling and redial
- Campaigns can use recipient time zones, caller ID selected from held numbers, and a configured redial interval for calls that do not land.adoptiv.com · read 2 Oct 2026
- Security
- The security page states that connections use TLS 1.2 or better, stored credentials and tokens use AES-256-GCM, and customer records are isolated by tenant.adoptiv.com · read 2 Oct 2026
- Support and trial
- The vendor advertises a 14-day trial with no card required and migration included.adoptiv.com · read 2 Oct 2026
- What it does
- Voice Broadcasting sends one recorded or text-spoken message to a list without agents dialing or waiting on the line.adoptiv.com · read 2 Oct 2026
